Terms and Conditions for Man And Van Pimlico

These Terms and Conditions set out the basis on which Man and Van Pimlico provides removal, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quote, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service with our man and van service.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Pimlico name, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These conditions apply to all domestic and commercial bookings unless we agree otherwise in writing. They are intended to create a clear and fair framework for the provision of a man with a van service, while protecting both parties from misunderstandings.

By using our Man and Van services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of another person or organisation, you must have authority to do so and will remain responsible for payment unless we expressly agree otherwise. These terms should be read alongside any written quotation, booking confirmation, or service notes that may apply to your specific job.

All bookings are subject to availability and acceptance by us. A request for a quote does not guarantee a reservation. A booking becomes confirmed only when we have acknowledged the job details, agreed a price or pricing method, and received any required deposit or pre-authorisation. We may refuse or cancel a booking if the information provided is incomplete, misleading, or unsuitable for the service requested.

When making a booking for our man and van support, you must provide accurate information about the collection and delivery addresses, access conditions, property type, floor level, parking restrictions, item sizes, quantity, weight, and any special handling needs. You must also tell us in advance about fragile, valuable, dangerous, or unusually heavy items. If the information changes before the job begins, you must notify us promptly so we can assess whether the quoted price, vehicle size, or crew size remains appropriate.

We aim to provide a smooth Man And Van Pimlico booking process, but we are entitled to make reasonable adjustments where the original job specification proves materially different from the actual work required. If additional time, labour, equipment, or vehicle capacity is needed because of incorrect or incomplete information supplied by you, we may charge extra at our standard rates or, where appropriate, decline to proceed. Any timing estimate is approximate unless we have expressly agreed a fixed arrival window.

Our pricing may be based on an hourly rate, a fixed quote, a minimum charge, a mileage calculation, or a combination of these, depending on the nature of the service. Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of VAT where applicable. Quotes are valid for the period stated on the quotation or, if no period is stated, for a reasonable time only and may be withdrawn or revised if the job details change.

Payment is due in full on completion of the service unless we agree alternative terms in advance. We may require a deposit, partial prepayment, card authorisation, or payment in advance for certain jobs, including larger removals, same-day bookings, or work involving third-party costs. We accept the payment methods communicated at the time of booking, and payment must be made without deduction, set-off, or withholding unless required by law. If a payment fails, we may suspend the service, retain goods where lawful, or charge reasonable recovery costs.

You are responsible for ensuring that funds are available and that any person making payment on your behalf does so properly. Where an invoice is issued, it must be paid by the due date shown. Late payments may incur interest and reasonable administration charges in accordance with the law. If payment remains outstanding, we may take recovery action and you will be responsible for any reasonable costs incurred in collecting the debt. This applies equally to bookings made under the man with a van service model where work has already been completed.

Cancellations and changes should be made as soon as possible. If you cancel a booking, cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. For example, charges may cover vehicle allocation, crew preparation, travel already undertaken, parking fees, or special equipment reserved for your job. If you cancel at short notice, we may charge a proportion of the booked service fee or the full minimum charge where the booking could not reasonably be reallocated.

Where you wish to reschedule, we will try to accommodate a new date or time, subject to availability. However, a rescheduled booking is not guaranteed until we confirm it. If we arrive at the agreed time and are unable to start because access is not provided, the customer is not present, or the job cannot proceed for reasons within your control, we may treat this as a late cancellation or failed attendance and charge accordingly. These provisions apply to all Man and Van Pimlico bookings, including domestic, office, and single-item transport work.

We may cancel or suspend the service if unsafe conditions exist, if the address is inaccessible, if the items presented differ materially from the description given, if payment is not available, or if the customer behaves abusively, unlawfully, or in a way that creates a health and safety risk. If we cancel for reasons within our reasonable control, our liability will be limited to refunding any sums paid for the part of the service not provided. We will not be responsible for indirect losses resulting from any cancellation.

Liability and care of goods are important parts of our service. We will take reasonable care when handling your belongings, but you remain responsible for adequately packing, protecting, and securing items unless we have agreed in writing to provide packing as part of the service. Items that are fragile, loose, dismantled, poorly packed, or already damaged are moved entirely at your own risk unless damage is caused by our negligence. Any claim for loss or damage must be notified as soon as reasonably possible and supported by relevant evidence.

Our liability is limited to direct loss or damage caused by our proven negligence or breach of contract. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. However, to the fullest extent permitted by law, we are not responsible for loss of profit, loss of opportunity, business interruption, emotional distress, or any indirect or consequential loss arising from the use of our man and van services.

If we recommend or arrange optional services such as packing materials, dismantling, assembly, storage transfer, or waiting time, these will be subject to the terms agreed for the job and may carry separate charges. Any estimate of completion time is based on the information available at booking and is not a guarantee. Delays caused by traffic, weather, road restrictions, property access problems, or third-party action will not normally make us liable, provided we have acted with reasonable care and skill.

Customers are responsible for complying with all applicable waste regulations. If our service includes disposal, clearance, or transport of unwanted items, you must not ask us to remove anything that is prohibited, hazardous, unlawful, or subject to special handling requirements unless we have expressly agreed and are legally permitted to do so. Examples include asbestos, chemicals, solvents, oils, gas cylinders, clinical waste, batteries, electrical waste requiring special treatment, and any material classified as dangerous under applicable law.

Where waste collection is included, you must accurately describe the nature and quantity of the waste in advance. We may refuse to remove items where the description is incomplete or where disposal would breach regulations or licensing conditions. You confirm that any waste handed over to us is yours to dispose of, or that you have lawful authority to arrange its removal. If we need to split loads, separate materials, or take items to different facilities to remain compliant, additional charges may apply.

We will handle waste only in accordance with the law, including rules relating to transfer, transport, carrier obligations, and duty of care. If a Waste Transfer Note, receipt, or supporting record is required, you agree to provide accurate information and cooperate with any compliance process. You must not place prohibited items in a load without telling us. If unlawful or undeclared waste is discovered, we may stop work immediately, charge for the time spent, and report the matter to the relevant authority where required.

Both parties must comply with health and safety requirements. You must ensure that collection and delivery points are safe, accessible, and suitable for loading and unloading. This includes arranging parking where needed, protecting floors or walls if the property requires it, and making sure there are no concealed hazards such as exposed wiring, unstable furniture, wet surfaces, or aggressive animals. We may refuse to move items or enter premises if we believe doing so would create an unacceptable risk.

You must make sure that all items are ready for collection at the agreed time unless we have agreed a different arrangement. If dismantling, wrapping, or labelling is required, it should be completed before the crew arrives unless this work forms part of the booking. We are not responsible for checking the contents of boxes, the security of packaging, or whether items are matched to the correct destination unless such checking is specifically included in the service description. For larger Man and Van jobs, cooperation from the customer is essential to avoid avoidable delay.

Risk in the goods passes to you or the recipient when the items are delivered to the agreed address or, if you or your representative declines receipt, when we make the goods available at the delivery point. Title to goods remains unchanged by our transport service. Any service performed at your request is deemed accepted once completed unless you raise a complaint promptly with sufficient detail. We may record job details, times, and delivery notes for operational and evidential purposes.

We will not be liable for delays or failure to perform where the cause is outside our reasonable control. This includes but is not limited to severe weather, accidents, road closures, breakdowns not caused by lack of maintenance, strikes, power failures, fire, civil disturbance, governmental action, or acts of third parties. If such an event occurs, we will use reasonable efforts to minimise disruption and resume the service as soon as practicable. Either party may have rights under law if the event continues for an extended period.

Nothing in these terms limits any rights you may have as a consumer that cannot lawfully be excluded. If you are using the service in the course of business, your statutory rights may differ and the parties may agree additional terms in writing. Any invalid or unenforceable provision will be interpreted, narrowed, or severed to the extent necessary to make the remaining terms effective. No waiver of any right will be effective unless made in writing or clearly established by our conduct.

These terms, any booking confirmation, and any written quotation form the entire agreement between the parties regarding the relevant service, unless expressly varied in writing. You may not assign your rights or obligations without our consent. We may transfer our rights and obligations where it does not materially affect your rights. Failure by us to enforce any term immediately does not mean we waive the right to do so later.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If a dispute can be resolved amicably, both parties should first make reasonable efforts to reach a fair outcome before beginning formal proceedings. This legal framework applies to all bookings made under the Man And Van Pimlico name.

By confirming a booking, paying a deposit, or allowing the work to begin, you acknowledge that you have read, understood, and agreed to these terms. They are designed to support a professional, compliant, and transparent man and van service. If any part of the arrangement is unclear, the version in force at the time of booking will apply together with any specific written instructions agreed for your job. These terms are intended to protect the customer and the service provider alike while maintaining lawful and practical operation.