d) Details of any heavy, bulky, fragile, or high value items.

e) Information about access conditions, including stairs, lifts, parking restrictions, and distances from vehicle to property.

3.3 The Company will use the information provided to give an estimate or quotation. Any significant inaccuracy or omission in the information provided may result in additional charges or, in serious cases, refusal to carry out or complete the Job.

3.4 A booking is only confirmed when expressly accepted by the Company. The Company reserves the right to refuse or cancel any booking in its discretion where it is not reasonably practicable or safe to perform the Services.

4. Estimates, Quotations and Pricing

4.1 Unless otherwise stated, prices are based on an hourly rate or a fixed price for specific work, taking into account factors such as distance, volume of Goods, and access conditions.

4.2 Any estimate or quotation is given in good faith based on the information provided by the Customer. The Company reserves the right to amend the price if:

a) The information provided by the Customer is incomplete or inaccurate.

b) The nature or quantity of Goods differs materially from what was stated.

c) Access is more restricted than described, or parking is unavailable or significantly limited.

d) Additional services are requested or required on the day, such as dismantling or additional loading assistance.

4.3 Where the Job is charged on an hourly basis, the charging period will begin from the agreed arrival time or from the time the vehicle arrives at the collection address, whichever is later, and finish when unloading is completed or the vehicle departs the final delivery address, whichever is later. Minimum charges may apply.

5. Payments and Invoicing

5.1 The Customer agrees to pay the full charges for the Services in accordance with the agreed price structure.

5.2 The Company may require a deposit or pre-payment to secure a booking. Any deposit required and the deadline for payment will be notified to the Customer during the booking process. Failure to pay a required deposit may result in cancellation of the booking.

5.3 Unless otherwise agreed in advance, payment of any remaining balance is due immediately on completion of the Job. The Company is entitled to withhold unloading or completion until payment is received.

5.4 The Company accepts payment via methods notified to the Customer prior to or at the time of the Job. The Customer is responsible for ensuring that sufficient funds are available.

5.5 For business Customers with credit terms agreed in writing, invoices are payable within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

5.6 The Company reserves the right to charge interest and reasonable recovery costs on late payments in accordance with applicable law.

6. Cancellations, Rescheduling and Waiting Time

6.1 If the Customer wishes to cancel or reschedule a booking, the Customer must notify the Company as soon as possible.

6.2 The following cancellation policy will normally apply, unless otherwise agreed in writing:

a) Cancellation more than 48 hours before the agreed start time: no cancellation fee, and any deposit may be refundable at the Companys discretion.

b) Cancellation between 24 and 48 hours before the agreed start time: the Company may retain part or all of any deposit and may charge up to 50 percent of the estimated Job cost.

c) Cancellation less than 24 hours before the agreed start time or on arrival: the Company may charge up to 100 percent of the estimated Job cost.

6.3 The Company will use reasonable endeavours to accommodate rescheduling requests, but cannot guarantee availability on alternative dates or times. Rescheduling at short notice may be treated as a cancellation and rebooking and may incur fees.

6.4 If the Company arrives at the collection address at the agreed time and is unable to commence work due to the Customer, delay charges may apply at the prevailing hourly rate. This includes circumstances where Goods are not ready, access is not available, or payment arrangements have not been made.

6.5 The Company may cancel or postpone a Job due to events beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will aim to reschedule the Job as soon as reasonably practicable. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a) Ensuring that Goods are properly packed, secured, and labelled, unless packing services have been agreed.

b) Removing and securing valuable items such as money, jewellery, important documents, and personal electronics, which should be carried by the Customer personally where possible.

c) Ensuring that Goods are available for collection and that access is clear, safe, and reasonable at both collection and delivery addresses.

d) Arranging any necessary permissions or permits for parking, loading, and unloading, and providing information about any restrictions.

e) Being present, or arranging for an authorised representative to be present, at collection and delivery to direct the work, sign any relevant documents, and make payment.

7.2 The Customer warrants that all Goods are owned by the Customer or that the Customer has full authority to instruct their removal or transport.

8. Excluded and Prohibited Items

8.1 Unless expressly agreed in writing, the Company will not carry:

a) Hazardous or dangerous goods, including flammable, explosive, corrosive, or toxic substances.

b) Illegal goods, substances, or items not lawfully in the Customers possession.